SHIPPING COSTS AND DELIVERY TIMES

  • Spain (Peninsula, Canary and Balearic Islands) and Portugal
    • free shipping from 40€. Orders less than € 40 They have an associated cost of € 3.95 and € 4.50.
    • Delivery to Peninsula between 24-72 hours depending on the type of shipping selected and to Islands between 3-7 days.

 

  • Europe zone 1:
    • Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, France - Corsica, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, United Kingdom - Wales, England, United Kingdom - Scotland, Northern Ireland, Island de Man, United Kingdom - Channel Islands, Czech Republic, San Marino, Switzerland, Vatican
    • Shipping is free for orders over 100€. For lower orders it costs € 6.
    • Delivery: between 5-10 days.

 

  • Europe zone 2:
    • Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden.
    • Shipping is free for orders over 100€. For lower orders it costs € 9.
    • Delivery: between 5-10 days.

 

  • International orders:
    • United States of America, Canada, Greenland, Mexico, Puerto Rico.
    • Shipping is free for orders over € 150. For lower orders it has a cost of € 15. If the order involves a customs process, the cost of the order will be borne by the customer.
    • Delivery: Between 7 and 21 days depending on the destination country and the customs process.

SIZE CHANGES AND RETURNS

Each order has ONE return or size change for free in Spain (Peninsula) and Portugal. The following changes or returns of the same order will be borne by the customer. Being able to request from 3 days after receiving the order.

To guarantee a good shopping experience and reduce changes and returns as well as its impact on CO2 We have biometric applications that select the ideal size based on your measurements and preferences.

 

What company will deliver the order to me?

Spain and Portugal will be delivered with MRW. Europe with PDP. Rest of the world depending on the order.

 

How can I follow my order?

After placing the order we will send you an e-mail (check the spam tray) with the confirmation of the same and when the order is sent (the same day or the next day, depending on the time you place the order) we will send you an email with the link of the carrier associated with your order and delivery details.

 

Can I return my order? What is the return policy?

Steps to follow if you want to return your order: 

1- Write us an e-mail with a maximum of 15 days from the receipt of your order to info@themadisonmews.com with the order number and explaining the reason. Do not forget to put in the subject of the RETURN itself. 

2- We will send you a code to the e-mail that you have provided us to process the incident. You must indicate this code in the shipment you make to our offices.

3- If the product is in correct conditions we will proceed to refund your money or exchange for another product depending on the type of return.